Contact us


For Warranty returns please download the following file which MUST be included in any faulty part/s returned for a warranty claim CRE Warranty.

For any Sales or customer account enquiries, please contact us via:

For Carter Retail spares enquiries please contact us via

For Carter Coldstores or Plant Related Spares, please visit our dedicated Spares website

Carter Retail Equipment Ltd

Lea Ford Road
Kitts Green
B33 9TX

General Enquiries:
T: 0121 250 1000
F: 0121 250 1100


Carter Thermal Industries Group

With experience spanning over seven decades, we’ve established ourselves as one of the nations leading independent engineering groups.

Since 1945, we have taken pride in consistently providing our customers with the very best engineering solutions within the retail, commercial and industrial markets. Our manufacturing and engineering operations combine expertise with innovation to remain at the leading edge of technology.

The Group employs around 900 people and has 140,000 square feet of manufacturing space.

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Carter Synergy

Delivering industry-leading refrigeration, electrical and mechanical engineering solutions. From system design through to installation & maintenance we deliver excellence. We offer our clients peace of mind their buildings & systems are operating at their peak at all times.

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KB Refrigeration

Covering Scotland and Northern England, the KB brand has established itself for over five decades in the provision of refrigeration, electrical and mechanical engineering solutions. Through our partnership with Carter Synergy, we offer a full turnkey solution for the built environment.

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Specialising in refrigerant leak detection, refrigeration controls and system optimisation we offer an extensive range of carbon reduction solutions for refrigeration equipment owners.

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Carter Environmental Engineers

From in-house design, manufacture and on-site installation to on-going service, maintenance and spares provision we provide bespoke energy-efficient, environmentally friendly water-cooling solutions for commercial and industrial applications.

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Franklin Hodge Industries

Providing a range of site-assembled liquid storage tanks that have been installed on every continent and in virtually every climatic condition. We offer our customers extensive experience and a range of products that are recognised as setting the standard for quality in the water tank industry.

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Brice Baker

Through Franklin Hodge Industries we manufacture the range of Brice-Baker galvanised steel silos. Providing a complete solution for your grain handling and food security storage needs, both in the UK and worldwide.

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Carter Coldstore Systems

Specialists in the design, construction and aftercare of cold store structures. Our solutions range from small convenience operations through to distribution centre scale and industrial process chambers. Our solutions have been installed in various environments across the UK and Europe for over seven decades.

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Carter Group International

Trusted by some of the largest retailers across the globe we provide the worldwide export of the industry-leading, energy-efficient range of Carter Retail Equipment refrigerated display cabinets.

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